Frequently Asked Questions (FAQ)
Ordering & Customization
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How do I place an order for custom branded merchandise?
Submit an inquiry or request a quote, and our team will prepare a custom proposal. Once you approve the pricing, we’ll send a virtual proof for final sign-off before production starts.
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What format do I need to submit my logo or artwork in?
We require high-resolution vector files for the best print quality. Acceptable file formats include .AI, .EPS, and vector .PDF.
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Can I see a preview/virtual proof before ordering?
Yes. We always provide a virtual proof showing your logo mockup—including color thread options and placements—for approval before production begins. Let us know if you are on a tight deadline so we can rush the proofing process.
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Can I specify the exact placement of my logo?
Absolutely. Whether you need sleeve embroidery or a specific imprint location, let us know your preference. We’ll send a placement guide or proof for final sign-off.
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What if I need to change imprint details (e.g., adding an anniversary logo)?
We can update your order details and virtual proofs before final production approval. Send us the updated files and instructions, and we’ll adjust the layout.
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Can I order a sample before placing a full order?
Yes! We can arrange samples for pens, bags, apparel, or other items so you can evaluate the quality before committing.
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What if the quoted quantity is too high for my needs?
Let us know! We’re happy to revise the quote for smaller quantities to better fit your budget and requirements.
Payment & Billing
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What payment options do you accept?
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Interac e-Transfer: Send payments directly to
info@conceptplus.ca. -
Wire Transfer: Contact us directly for wire transfer details.
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Are there setup costs involved?
Most items require a setup fee for screen preparation or machine calibration. Costs vary by product and decoration style (e.g., single-color vs. full-color imprints) and are always itemized on your quote.
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When will I receive my invoice?
Invoices are emailed upon order confirmation or completion. An automated receipt is issued as soon as payment is processed.
Shipping, Production & Tracking
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How long does production take?
Timelines vary by product, decoration method, and quantity. Once artwork proof and payment are confirmed, we will notify you and provide an estimated ship date.
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Can you accommodate rush orders or strict deadlines?
Yes. If you have a firm in-hands date, inform us immediately so we can expedite production and arrange express shipping.
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How can I track my shipment?
When your order ships, we email you a tracking number (via major carriers like UPS or Canada Post) so you can monitor delivery in real time.
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Can I change my order or shipping address after placing it?
Contact us immediately if changes are needed. Once an order enters production or ships, modifications can no longer be made.
